Request For Assistance On A Drainage Problem
Water Security Agency (WSA) requires that all drainage works have an approval and are operated responsibly by complying with the conditions in the drainage approval.
To ensure drainage works are operated responsibly, WSA is committed to effectively handling agricultural drainage requests for assistance through a new Request for Assistance (RFA) process.
Under the RFA process, a person experiencing a drainage issue (a Petitioner) makes a request for assistance to WSA. WSA first determines if the drainage works concerned actually exist, whether the drainage works have an approval and if they are being operated within the conditions in the approval.
The RFA process ensures:
- impacted parties are heard and responded to;
- the person who owns the concerned works (the Respondent) is informed of the options to bring their drainage into compliance with legislation, which can include getting their drainage works approved or closing their works; and,
- that drainage works are brought into compliance in a timely manner.
File a Request for Assistance Regarding Drainage Works
The Petitioner (person who requests the WSA’s assistance in resolving an issue related to damage or potential damage that the person believes has been or may be caused to that person by drainage works) can file a RFA by downloading and completing the RFA form. The RFA form collects some basic information including those involved, a description of the drainage works, and a description of the issue the Petitioner would like resolved.
The WSA will conduct an investigation and follow a verification process to ensure unapproved or approved drainage projects become compliant.